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Maintainability Prediction · Chapter 6

Common Pitfalls

The mistakes seen in practice and the guards against them.

The characteristic failure of a maintainability prediction is that it is optimistic, internally consistent and never checked, and it stays that way until the first demonstration.

PitfallWhat it looks likeThe guard
The unweighted averageSeven task times averaged, no failure rates in sightMct = Σλt ÷ Σλ; the rates come from the reliability prediction
Only the mean reportedOne MTTR number, no percentileBoth, with the percentile's confidence level named
The total estimated directly"About an hour" written in one cellSeven activities estimated separately; a total is a guess, seven parts are an argument
No maintenance conceptTimes that assume a workshop, on a system maintained on a mastLevel of repair, who, where and what counts as complete, all recorded first
Isolation time inventedA comfortable five minutes on an item in a three-way ambiguity groupIsolation from the testability model, including the swap-and-retry the group implies
Access assumedDisassembly timed as though nothing is in the wayTimed against the actual layout, or flagged as an assumption pending one
The ideal technicianTrained, equipped, unhurried, in daylight, first attemptState the assumption; the demonstration will price it
Mct quoted as downtimeA 1-hour MTTR presented as one hour of lost serviceMDT adds logistics and administration and is usually the larger number
Preventive work folded inCorrective and scheduled tasks averaged togetherSeparate lists, separate means, combined only with their frequencies
Procedures mixed across a systemOne subsystem apportioned, another synthesised, results addedOne procedure per prediction, named in the report
No demonstration plannedA prediction that is never compared with a measurementMIL-STD-471 sample designed while the prediction is being written
The library never correctedThe same task-time library after three demonstrationsFeed measured times back; the library is the asset, not the report
Sold as an availability fixMTTR halved to rescue an availability requirementCheck the arithmetic first: on a long-MTBF system it moves the fifth decimal

Two of these deserve a closing sentence each. Inventing the isolation time is the one that makes two analyses disagree silently: the testability report says a three-way ambiguity group costs two removals to find one fault, and the maintainability report quietly assumes the technician goes straight to the failed item. Both numbers then appear in the same document set, and the one that is wrong is the one the maintenance plan was built on.

And the prediction that is never demonstrated is the norm rather than the exception. Every task time is a judgement about hardware that does not exist, and the only thing that converts the set of judgements into a capability is measuring a sample and correcting the library. A programme that predicts twice and never measures has an estimate that is exactly as good as its first guess, arrived at more expensively.


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